Privacy Policy

1. Who We Are (Data Controller)

Keadeen Paws is the data controller responsible for your personal information. We are a dog care service provider based in Wicklow, Ireland, offering daycare, boarding, walking, and grooming services.

2. What Personal Data We Collect

Under the Data Protection Acts 1988–2018 and GDPR, we only collect personal data that is necessary for the purposes set out in this policy. We collect the following categories of personal data:

• Identity & Contact Data: Your name, email address, phone number, and postal address when you book a service or contact us.
• Pet Information: Your dog's name, breed, age, health conditions, dietary requirements, and behavioural notes necessary to provide safe care.
• Payment Data: Processed securely through our payment provider. We do not store full card details on our systems.
• Technical & Usage Data: Information about how you interact with our website, including pages visited, time spent, and device information, collected via cookies with your consent.
• Communications Data: Records of messages, emails, and enquiries you send us.

3. Legal Basis for Processing Your Data

Under Irish data protection law, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

• Contract Performance (Article 6(1)(b) GDPR): Processing is necessary to fulfil a booking or service agreement with you.
• Legitimate Interests (Article 6(1)(f) GDPR): To operate and improve our website and services, where your interests and rights do not override ours.
• Consent (Article 6(1)(a) GDPR): For analytics cookies and marketing communications, where you have given explicit consent. You may withdraw consent at any time.
• Legal Obligation (Article 6(1)(c) GDPR): Where processing is required to comply with Irish or EU law.

4. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• Service Delivery: To provide dog daycare, boarding, walking, and grooming services safely and effectively.
• Booking Management: To process reservations, send confirmations, and manage your bookings.
• Customer Communications: To respond to enquiries and send service-related updates.
• Website Analytics: To understand how visitors use our website and improve user experience (via Google Analytics, with your consent).
• Legal Compliance: To comply with applicable Irish and EU laws and regulations.

5. Cookies and Tracking Technologies

Our website uses cookies in accordance with the ePrivacy Regulations (SI 336 of 2011) as transposed into Irish law. We obtain your consent before placing any non-essential cookies on your device.

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the website to function and cannot be switched off. No consent is required for these.
• Analytics Cookies: Help us understand how you use our site (Google Analytics). These are only placed with your explicit consent.
• Preference Cookies: Remember your settings and preferences. Placed with your consent.

For a full list of cookies we use, please visit our Cookie Policy.

6. Your Rights Under Irish Data Protection Law

As a consumer in Ireland, you have the following rights under the Data Protection Acts 1988–2018 and GDPR:

• Right of Access (Article 15 GDPR): You may request a copy of the personal data we hold about you.
• Right to Rectification (Article 16 GDPR): You may ask us to correct inaccurate or incomplete personal data.
• Right to Erasure (Article 17 GDPR): You may request deletion of your personal data where there is no compelling reason for us to continue processing it.
• Right to Restrict Processing (Article 18 GDPR): You may ask us to limit how we use your data in certain circumstances.
• Right to Data Portability (Article 20 GDPR): You may request your data in a structured, commonly used, machine-readable format.
• Right to Object (Article 21 GDPR): You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at keadeenpaws@gmail.com. We will respond within 30 days as required by Irish law.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie or by post to 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.

7. Sharing Your Personal Data

We do not sell or rent your personal data to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party processors (e.g., payment processors, website hosting) who act on our instructions and are bound by data processing agreements in compliance with GDPR.
• Legal Requirements: Where disclosure is required by Irish or EU law, a court order, or a regulatory authority.

Any third-party processors we engage are required to handle your data in accordance with the Data Protection Acts 1988–2018 and GDPR.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Irish law:

• Booking & Service Records: Retained for the duration of your service relationship and up to 2 years thereafter for record-keeping and legal purposes.
• Cookie Consent Records: Your consent preferences are stored locally on your device under the key keadeenpaws_consent_v1. You can clear this at any time through your browser settings.
• Analytics Data: Google Analytics data is retained for up to 14 months in accordance with Google's data retention policies.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage, as required under Article 32 of GDPR and the Data Protection Acts 1988–2018. These measures include secure data storage, encrypted communications, and restricted access to personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Irish/EU data protection law. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how we handle your personal data, please contact us:

If you remain unsatisfied after contacting us, you may escalate your complaint to the Data Protection Commission: www.dataprotection.ie